18/01/2017
Imagine Act and Succeed's Wigan and Oldham services have both had their CQC inspections and we are really pleased with the ratings and reports.
We are thrilled to announce we have just received our CQC report following our recent inspection in Wigan. As with other areas of IAS the report confirms our positive contribution to people’s lives. The inspection focussed on five main areas and the specifics of the findings are as follows:
- Is the service safe? – we scored good
- Is the service effective? – we scored good
- Is the service caring? – we scored good
- Is the service responsive? – we scored outstanding
- Is the service well led? – we scored good
The two inspectors visited several supported tenancies, our Stepping Out service and talked with a number of people we support, their staff and a number of relatives.
Prior to the visit CQC made contact with external Professionals to gain their impression of our support. These are a few quotes from the report:
A person supported said:
“I have different staff but I find them all caring”. “the staff are just like friends to me to be honest”
An external professional said:
“I have worked with IAS for over 20 years and found it to be a positive experience”
A staff member said:
“We love our jobs. As a company they have always been very helpful and very approachable with anything”
A relative said:
“there was nobody more indulged and protected than (their relative). Nothing is too much trouble here, this is their home now”
Oldham also recently had their CQC inspection and scored Good across the board. Again the report showed the quality and the impact of the support IAS provide, along with lots of positive comments from the people we support, staff and relatives. Here are a few examples:
A person supported said:
"They are brilliant, fantastic. They get me motivated. It is so good to have the support. I am really happy with the care I receive."
A relative said:
"[My relative] helps out (in the house), [my relative] doesn't just sit there that's what I like.”
A staff member said:
"Everyone works together as a team."
An external professional said:
“an exemplary supported living provider"
Well done to all our staff and management! A big thank you to everyone in Wigan and Oldham.